Privacy Policy

1. Introduction

Fortunova ("we", "us", "our") provides a digital platform designed to help users manage their accounts, transactions and related activities in one convenient place. This Privacy Policy describes what information we collect, how we use and share it, and the choices available to you. By using Fortunova, you agree to the practices described in this Policy.

2. Information We Collect

We collect information in a few different ways, described below.

Information You Provide

• Contact details, such as your name, email address and phone number
• Identity verification information, where required to set up or maintain your account
• Account and profile information you choose to add or update
• Bank account or payment details you provide for transactions
• Any information you share with us through support requests or other communications

Information Collected Automatically

• Device and browser information
• Log data, such as access times and pages viewed
• General usage information that helps us understand how the platform is used
• Information collected through cookies and similar technologies (see "Cookies and Similar Technologies" below)

3. How We Use Your Information

We use the information we collect to:

• Create, verify and manage your account
• Process transactions and maintain accurate account records
• Provide customer support and respond to enquiries
• Maintain the security and integrity of the platform
• Communicate with you about your account, transactions or platform updates
• Improve and develop our platform and services

4. Account and Profile Information

Your account and profile information — such as your contact details and account settings — is used to operate your account and personalise your experience on the platform. You are responsible for keeping your account information accurate and up to date.

5. Transaction / Activity Information

We maintain records of transactions and activity associated with your account in order to process requests, keep accurate account records, and give you a clear history of your activity on the platform.

6. Communication and Notifications

We may contact you about your account, transactions or platform updates by email, SMS, or in-app notifications. Where available, you can manage your notification preferences from within your account settings.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate the platform, remember your preferences, and understand how the platform is used. You can control cookies through your browser settings; please note that disabling certain cookies may affect how parts of the platform function.

8. Data Security

We use reasonable administrative, technical and organisational measures designed to help protect the information we hold from unauthorised access, loss or misuse. While we work to protect your information, no method of storage or transmission over the internet can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as your account is active or as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take steps to remove or anonymise it in accordance with applicable requirements.

10. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the platform, such as hosting, payment processing and communications
• Regulatory or legal authorities, where required by law
• Other parties, with your consent

11. Third-Party Services

Our platform may include links to, or integrations with, third-party services. This Privacy Policy does not cover the practices of those third parties, and we encourage you to review their own privacy policies before providing them with information.

12. User Rights

Depending on your location and applicable law, you may have rights that include the ability to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your information, subject to legal and operational requirements
• Object to or request restrictions on certain uses of your information

To exercise any of these rights, please contact us using the details below.

13. Children's Privacy

Fortunova is not intended for use by children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Policy periodically to stay informed about how we handle your information.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at support@fortunova.io.